We contacted AT&T today and will update this article if the company answers our questions. AT&T is shutting down 3G so phones that aren't VoLTE compatible won't work anymore." In another AT&T support thread in which a customer asked today if the email was a scam, an AT&T employee replied, "It's not a scam. One forum poster thought the email is a "scam for sure" because "no year-old phone is going to be suddenly incompatible." But the email was legitimate. Someone is either lazy, or lying." Seems like a scam, but AT&T employee says it’s real There are many more phones than what they list that support both 4G and HD voice. Another person who got the email wrote on the support forum that "I confirmed my phone supports 4G and HD voice, which is what AT&T said was needed. The Samsung Galaxy S10E mentioned by that customer was released in March 2019 and is capable of supporting HD Voice, as AT&T's own website confirms.
Is this legit or no? My phone is over a year old, an Android S10E. With this ongoing pandemic unfortunately you have to be very careful what's real and not a scam. There was odd letters and numbers in the email address line. First off, this email to me sounded fishy. I just received an email from AT&T that their network is no longer compatible to my device and I must upgrade. One customer who suspected the AT&T email was a scam wrote on an AT&T support forum yesterday: Advertisement Moreover, some customers are getting the email even though they already have phones that support 4G and the Voice over LTE (VoLTE) technology that enables AT&T's HD Voice service. People who get the email and don't click the link might think they have to buy a new phone now. While the email to customers links to that page, the email itself makes it sound like phones will stop working in the near future rather than 18 months from now. The email links to an AT&T support page titled, "Get ready, 3G is going away in 2022." The support page says AT&T is phasing out its 3G network by February 2022 and that "once we do, 3G devices and 4G wireless devices that don't support HD Voice will no longer work on our network." Our team is here to help you find a compatible device that fits your needs." The email advertises "free same-day delivery" for new phones. is not compatible with the new network and you need to continue to replace it to continue receiving service. "We will soon be upgrading our network to use the latest technologies," the AT&T email said, as shown in an article posted today by Android Police.
Even worse, the AT&T email is going to some customers whose phones have the modern technology needed to continue working after the 2022 cutoff. But the email is misleading because these older phones will continue working on AT&T's network until 2022, or another 18 months. AT&T is sending emails to customers warning them that their phones will stop working soon and that they should buy a new phone to continue getting data and voice service.